Personalized Experience – Instant Care – Stronger Loyalty
"Every VIP deserves a private line."
Current support channels fail to deliver the premium experience VIP clients deserve
VIP clients share the same support channels as regular customers, losing the exclusivity they expect
No proactive care or personalized attention for high-value relationships
Multiple communication layers (email, hotline, CRM) cause frustrating delays
No clear picture of each VIP's real experience and satisfaction level
Impact: Lower satisfaction, higher churn, and missed upsell opportunities
A dedicated chat group that connects clients directly with your best people
Each VIP has their own private support channel
Client ↔ Account Manager ↔ Support ↔ Product Expert
Instant responses, smart ticketing, and automated summaries
Connected to CRM and ticketing for seamless operations
Goal: Deliver a "private concierge" experience — fast, personal, human.
From VIP tagging to daily operations, everything is automated
Client marked as VIP in your CRM system
Automation creates chat group (Telegram/Zalo/Slack)
Relevant team members joined automatically
Bot sends welcome and onboarding checklist
Handle requests, log to CRM seamlessly
Periodic summary reports generated automatically
The right people, all in one place
Ask questions, report issues, request services
Main point of contact, monitors satisfaction
Quick responses, routing, coordination
Troubleshoot and resolve technical cases
Automate, summarize, detect issues
Measurable outcomes that drive real business value
A phased approach to rolling out VIP Chat Solutions
Create Telegram groups and link to CRM for basic VIP support
Auto-ticketing, smart replies, and conversation summaries
SLA tracking, sentiment analysis, and performance metrics
Extend to Zalo, Slack, or a custom Web Portal
"Private support for VIPs is not just service — it's the foundation of lasting, profitable relationships."
Start Your Pilot Today